Refund & Shipping Policy

Shipping

All orders with the exception of digital downloads & Brimbles Box Subscriptions:

All orders are processed and dispatched *usually within 5 business days via 2nd class Royal Mail from the UK. Proof of postage is always obtained. If you require your items to be sent in another way then please do get in touch so we can discuss this and I can provide you with a quote. Price stated for postage also includes packaging. Please note: We are unable to hold onto orders placed for a delayed shipping date.

*sometimes during peak sale times, or holidays this can be increased but we aim to despatch all orders within 2-3 weeks. If it is likely to be longer than this we will place a banner on our website detailing the changes.

International orders are very welcome – I ship anywhere. Please add items to your cart and a price will be calculated for you before payment is required.

I will notify you if there is likely to be any delay and so we can discuss the best possible outcome.

Please note: Royal Mail does not consider an item to be lost until 10 working days from the due date so in reality this is more like 15 days from postage sent taking into account weekends. For International orders this is approximately 30 working days. In the event of a package being determined lost, a replacement will be sent immediately.

Please bear in mind any delays that may be taking place in your area. You can find out about this by visiting the Royal Mail website: http://www.royalmail.com/service-updates

For Christmas delivery dates please visit my seasonal page for information: https://www.mrsbrimbles.co.uk/christmas-delivery-dates/ please remember that Royal Mail has a significantly higher turn around from mid November onwards so please do bear this in mind that your parcel may take longer to arrive than usual.

Digital Downloads:
On completion at the checkout you will be given the link to download your items immediately.

Please bear in mind any delays that may be taking place in your area. You can find out about this by visiting the Royal Mail website: http://www.royalmail.com/service-updates

For Christmas delivery dates please visit my seasonal page for information: https://www.mrsbrimbles.co.uk/christmas-delivery-dates/ please remember that Royal Mail has a significantly higher turn around from mid November onwards so please do bear this in mind that your parcel may take longer to arrive than usual.

Digital Downloads:
On completion at the checkout you will be given the link to download your items immediately.

Brimbles Box Subscriptions

If you have signed up to the monthly Brimbles Box subscription via PayPal, you will be charged on the day you start your subscription and then on the same day every month. For example if you pay during August, the next box that you will receive is the September box. Payment is always taken in advance.

Brimbles Boxes ship within the first week of every month via 2nd class Royal Mail.

Refunds and Exchanges

All orders with the exception of digital downloads andAd-Hoc Mystery Boxes / Kits / Grab Bags:

If you would like to return an item, items sent back must be in the original packaging and condition ready for resale. This means that any packaging must be in tact ready for the item to be sold on again. Unless the item is faulty we cannot accept returns where products are not returned in the packaging and condition that they were sent to you in.

The return address will be on the address label of your package: Mrs Brimbles, PO Box 694, PE29 9LG, UK. Please mark your package clearly on the outside with ‘returned goods’ and inside your package please provide a note as to the reason for the return along with your order number. If you do not include your order details with your return we will not be able to process this.

Please ensure you have paid the correct postage to return the items to us. On receipt of your items we will then refund you via the original payment method for the items. Your refund will be made within 14 days of receipt of your goods. We cannot cover the postage fee in returning the goods to us. We recommend that goods are sent back via a trackable method so that you know we have received your items.

Digital Downloads:

As printables are an instant download I am unable to offer an exchange or refund so please choose your purchase carefully. All sizes are clearly available on the listing but if you are unsure on size please do get in touch before purchasing.

Ad-Hoc Mystery Boxes / Kits / Grab Bags:
We are aware that this is a mystery item and that you are buying items ‘unseen’ however you are receiving items at a reduced rate. The item(s) being a surprise is half the fun but there may be some items you receive that you may not particular care for. Please be aware that you are ordering a mystery product and that we are unable to refund you for in full or part if you simply do not like the items. Once an order has been made we are unable to refund your purchase.  A full refund will be made for anything that is faulty or has been broken in the shipping process.

All Orders

This is inline with the Consumer Contracts Regulations formerly Direct Selling Regulations UK.

Contact

If you would like to get in touch with Anna or a member of the Mrs Brimbles team please email mail@mrsbrimbles.co.uk a member of the Brimbles team will aim to respond to your enquiry within 72 hours (excluding weekends and public holidays). During busy periods this time frame may be longer – please do bear with us, we are a very small family run business and are trying our very best!